Zendesk

What is Zendesk ?

Zendesk is a CRM platform that centralizes support, sales activity and customer engagement.

It is a software company, founded in 2007 and based in California. The company offers a cloud-based customer service platform, also called Zendesk, including ticketing, self-service options, and customer support.

The JEMS and Zendesk offer

PROFESSIONAL SUITE: Zendesk markets its software in SAAS mode. Pricing is based on the number of agents using it, the contractual commitment and the features offered. Services :

• Offer help across all channels so your customers can always reach you.
• Create an integrated help center and community forum to help customers resolve their issues and greatly reduce your resolution time.
• Personalize and enhance each customer’s experience? Use automation and AI-based bots to present contextually relevant information and save your customers from repetition.
• Simplify query tracking, prioritization, and resolution with a unified agent workspace.

• App Developer I Expert
• Explore CX Analyst Expert
• Support Administrator Expert
• Guide Specialist

Additional resources

Free test: Test the Zendesk solution for free for 14 days, request via this link

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